Where is the Skin & Laser Clinic?
The Skin & Laser Clinic is a private clinic located within the ‘eforea spa’ at the Hilton Hotel. Follow the signs from the entrance to the spa.
Is this a doctor led clinic?
Yes, Dr Rami Salib is a highly qualified Consultant Ear, Nose & Throat Surgeon, and Associate Professor with over 20 years’ experience in ENT.
Are consultations free?
Yes all of our consultation are free, we only require a £20 booking deposit.
What is a booking deposit?
The clinic requires a £20 booking deposit for consultations and treatments.
When you attend your consultation, the deposit will be refunded back to you if you decide not to go ahead with the proposed treatment.
If you do decide to go ahead with treatment, it will be deducted from the total price of the treatment cost.
Is there a cancellation policy?
Due to the high demand for appointments, we have a 48-hour cancellation policy. If an appointment is not cancelled within this timeframe or you do not turn up, regretfully the booking deposit will be forfeited or a session on a pre-paid course will be deducted.
Is there parking?
Yes we offer FREE parking, clients should park in the main car park of the Hilton hotel at the Ageas bowl. There is a barrier at the entrance of the car park which will rise as you enter and a code for the exit barrier will be provided to you by the clinic staff as you leave.
* Please allow plenty of time for parking as there may be events at the Ageas Bowl.
What is the refund policy?
If you have pre-paid for a course of treatments but subsequently decided that you no longer want to go ahead, we will provide you with a full refund less 10% to cover admin costs. You have 14 days in which to do this from the date of your initial purchase with the added proviso that no treatments have been used from the course.
Subsequent to the 14 day cooling off period we can only offer a refund for medical reason only, and proof of this will need to be provided from your GP or hospital.
Any refunds agreed beyond the 14 days period is calculated by deducting the full price of any sessions used from the price list at full price, plus any charges for non-attendance will be deducted from the total price of the treatment course, with the difference being returned to you.